Terms & Conditions

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We will not be responsible for data loss, system software or applications during repair. It is your responsibility to back up your device prior to sending it in for repair.

We are not liable for any devices damaged or lost during shipping.  You must ensure you have followed the shipping company’s guidelines to ensure your boxes are sealed correctly and devices are packed securely. Once the return shipment is signed for we are no longer liable for the repair order.  If you have a shipping issue, please contact the shipment carrier to file a claim.

Please do not send any original boxes, covers or cases, accessories, USB chargers or headphones in with your repair order, as they will not be returned. We use specially designed packaging to ensure your device is returned safely. If you choose to ignore the above conditions then we cannot be responsible for any loss or damage while the unit is in our care.

All of our repairs carry a 1 year workmanship warranty. This does not cover accidental damage. Should your device suffer the same faults as it was sent in with then we will ask you to return it to us with a description of the issues. If they are related to the initial repair, your device will be repaired and returned free of charge.  If the fault differs and is unrelated then we will email you with a quote and fault diagnosis, if you decide not to go ahead you will be responsible for paying the return shipping and diagnostic fee.

We request the device is returned to us up to 3 times within the warranty period before offering a refund if the issue is ongoing.

We are committed to protecting your data. All our staff are trained in data protection and have signed confidentiality agreements prior to joining the company. We would only share your data if it was a requirement of the law.

We only collect your information for the fulfillment of your order. This is your name, telephone number shipping address and email address. This is never shared with third parties or used for any marketing purposes.